Terms & Conditions


Welcome to https://pk-en.shiro.comhttps://pk-en.shiro.com/product-list.html (the "Website"), a website owned and operated on behalf of Philip Morris (Pakistan) Limited, with its registered office at 5th floor, The Corporate Office Block, Dolmen City, Block 4, Clifton, Karachi – 75600 (hereinafter referred to as "Philip Morris", "we" or "us"), which is part of the Philip Morris International Group. This website is intended only for adult consumers who are residing in Pakistan and contains information about our products that are also available for sale through the website. These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") apply to your use of this website and any purchases you make through this website.

Who are we? We are a member of the Philip Morris International group of companies. We have identified ourselves to you, and given our contact details, on the Website in connection with which you have been guided here.

How do you accept these terms? If you use the Website, you accept these terms of use (“Terms”). These are important provisions relating to your use of the Website: you should read them before using the Website as they are binding on you.

Limits of liability: By using the Website, you accept certain limits of liability, which we explain throughout these Terms. In summary: you use the Website at your own risk; we do not assume any liability, or make any warranties (express or implied) with respect to it or your use of it.

Use of nicotine products: please carefully read “Important Information” section of the website.



Products availability. “Product" means any of our products and, as the case may be, products of other manufacturer(s) we officially distribute that are displayed for sampling or sale on this Website.

Product samples and/or sale are valid as long as they are visible on the Website, within the limits of available stocks. Deliveries for sale and sample orders are concluded subject to the actual availability of the Products and age & smoker/nicotine user verification at the time of delivery. We make every effort to keep up to date the information on the availability of the Products on the Website. Therefore, we will notify you by [telephone] if an ordered Product is no longer available.

Orders from outside of Pakistan. We only sell to customers in Pakistan. Our website is solely for the sale of our products in Pakistan. We do not accept orders from, or deliver to, addresses outside Pakistan.

How can you place an order: You can order through our Website. The sample will be provided to you free of cost. You shall only bear the costs of connecting to and accessing the Internet. Products available for sale can be purchased through the Website and paid for by cash at the time of delivery. In order to comply with the law we are required to verify that you are of the legal age of 18 or over before we can deliver your order.

How we will accept your order: Our acceptance of your order will take place when we email you to confirm that your order has been processed, at which point a contract will come into existence between you and us. Product will only be handed over to you at the time of delivery after you make the payment. Please keep exact change available at the time of delivery to avoid inconvenience. You are responsible for providing accurate shipping information before placing an order and for reading the Safety Warning Information available on this Website.

We reserve the right to refuse any order which we suspect has been made fraudulently or in breach of these Terms. In the event of a breach of these terms, we have the right to cancel your order and prohibit you from ordering through the website by terminating the account without notice.

By placing an order through this Website, you confirm that you have accepted these terms and conditions.

Where we may not accept your order: We reserve the right to refuse, defer, or cancel your order at any time without assigning any reason. You may not place orders for more than 1 sample from your account. Please do not create multiple accounts to order multiple samples. We reserve the right to cancel an order for sample(s) that exceeds the maximum order quantity.

When can you place an order: As a general rule, the Website may be accessed 24 hours a day, 7 days a week, subject to:

1. A force majeure event;

2. The availability of the Internet network;

3. Temporary suspensions of the Website for technical reasons related to Website updates, maintenance or any other technical reasons.

Returns: We do not accept returns for orders delivered.

Delivery: We aim to deliver the Product within 3 days from the receipt of the order, however, please contact our helpline in case of delay.

Payment: We currently only offer the option of cash on delivery (COD). This

means that you can pay for your purchase in cash at the time of delivery. Please keep the exact amount ready at the time of delivery as we cannot guarantee that exact change will be available. Failure in payment or partial payment will result in order cancellation.

Offers: From time to time, we may offer discounts or promotions through vouchers, promotion codes, etc. upon purchase of our Product (“Offers”). Such offers shall be for a limited time period as shall be specified on the Website, Social Media pages, or emailed directly to adult consumers who have consented to receive such information. The Offers shall be for adult consumers only (i.e., 18 years and above) and subject to Product availability. To avail the Offer, please enter the code shared with you at the time of placing your order. Generally, Offers or codes may only be availed once per adult consumer. Certain Offers may be availed for a limited number of transactions, please read the terms and conditions communicated separately via email or telephone or on the website for such offers. Please do not create multiple accounts to avail such Offers. The Offer is non-transferrable and must be availed only by the consumer receiving the discount/promotion code.

We reserve the right to cease, withdraw and/or revoke Offers at any time without intimation or prior notice.

Further terms: If you wish to use certain sections of this Website or take advantage of any promotions we offer to you through it, they may be subject to other terms and notices. If this is the case, this will be brought to your attention and in some situations you may be required to read and confirm your acceptance of any such items before continuing.

Changes to these Terms: We may amend these Terms from time to time. If we do, we will notify you of such changes the first time you log on to the Website following such changes. If you then continue to use the Website, your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.

Use of the Website

The Website is intended to be used by adult tobacco and nicotine users aged 18 and above who want to continue to enjoy tobacco and nicotine products (“Intended User”), and who reside in Pakistan. If you do not meet these requirements, you must not use the Website.

To set up an account for the Website, you must give us some personal information to enable us to verify your eligibility to use it. Typically, this may be smoking status, name, age, country of residence and e-mail address/telephone number. We will hold this in accordance with our Privacy Notice (see the “Privacy and Cookies” section below for more information.)

It’s important for you to provide us with accurate, complete and up-to-date information for your account. You agree to keep it accurate, complete and up-to-date. You agree that you won’t disclose your account password to anyone. You’re responsible for all activities that occur under your account, whether or not you know about them.

You may not use anyone else’s password or account. You may not attempt to gain unauthorized access to the Website. Should you attempt to do so, assist others to do so, or distribute instructions, software or tools for that purpose, we will close your account. If anyone other than you uses your account, we may suspend or terminate your account (see the section entitled “Modification and suspension of the Website” below). You must promptly notify us of any unauthorized use of your username, password or other account information, or of any other breach of security of which you become aware that involves your account or the Website.

Modification and suspension of the Website

We reserve the right to modify, suspend, or terminate operation of or access to the Website, or any portion of it, at our discretion. For example, we may terminate operation of the Website for users if we have reason to believe that the Website is being used by someone who is not an Intended User.

We may also update the Website and change the content at any time. Although we make reasonable efforts to update the information on the Website, note that any content on it may be out of date at any given time, and we are under no obligation to update it.

We may also interrupt the regular operation of the Website, or any portion of it, as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes.

Use of the Website and Materials

The Website and all its contents (including messages posted on the forum, software, files, graphics, data, images and other material) (“Material”) are the exclusive property of us, our affiliates, or our licensors (or any combination of the foregoing), and are protected by law in your country as well as in other countries.

All intellectual property rights in the Material are reserved by us or our licensors. You may not use, modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, rent, publicly display or perform, broadcast, edit, adapt or create a derivative work of, or reverse engineer, in any manner, any part of the Website or any Material.

The Website and the Material are provided solely for your personal, private use. You may not use them for any other purposes (for example, you may not use them for business or commercial purposes). Note the paragraph on “Limit of Liability” below.


The Website may include links to third party websites. These links are provided for your convenience only. As we have no control over such websites, and we do not review them, please note that:

- we do not endorse them, we are not responsible for them, and we make no promise in relation to them: in particular we are not responsible for the terms on which such websites are made available or their privacy practices, their availability, their content, advertising, products, or other materials, services or information on or available from them; and

- if you access any such websites, you do so at your own risk.

You may not frame, link or deep-link the Website to any other website.

Privacy and cookies

To the extent that in the Website we collect any personal information about you, we will collect and process it in accordance with our Privacy Notice. Please read it to find out more about what personal information we collect about you, how we use it, with whom we share it, how we protect it, your rights and how you can exercise them.

This Website also uses cookies and similar technologies to collect certain visitor information automatically. To learn more about such technologies (including Google analytics cookies), how we use them, and how you can accept or refuse them, please see our Cookie Notice.

You should review our Privacy Notice and Cookie Notice before using the Website and, like these Terms, we may change them at any time.

Posting materials

You warrant that all tangible and intangible materials and ideas, including text, drawings, designs, photographs, videos, sketches, that you post on the Website (“Materials”) are your original work in which you own the related intellectual property rights. You also warrant that the Materials do not and will not infringe any third party’s intellectual property rights.

By posting the Materials on the Website you: (a) assign to us all rights to, and intellectual property rights in, the Materials; (b) relinquish, to the fullest extent permitted by law, all rights to such Materials and waive any moral rights in them (including the right to be named as the author of such Materials); and (c) acknowledge that we (and those whom we (directly or indirectly) permit) shall have unrestricted use of the Materials, including using, altering, duplicating, or combining them in all forms and for all media.


Although we do our best to provide an informative Website that you will enjoy using, unless where we have expressly set out to the contrary in these Terms, the Website is made available to you on an “as is” basis. Also:

(a) it is your responsibility – not ours – to ensure that the Website is suitable for your intended purposes when you use it;

(b) we accept no liability to you in respect of the Website (subject to the paragraph on “Limit of Liability” below); and

(c) we accept no liability as to the suitability or fitness of the Website in meeting your needs and, to the fullest extent permitted by law, we exclude all express or implied promises and warranties, including:

- that the Website, or any content contained in or delivered via the Website or otherwise made available in connection with the Website, is accurate, complete, timely, up-to-date, suitable, or will operate in an error-free manner;

- that access to the Website will be uninterrupted, or error-free; and

- that the Website, or the computer systems from which the Website is made available, are free of viruses or other harmful components.

Limit of Liability

We do not exclude or limit liability that cannot be excluded or limited by law, liability for death or personal injury caused by our negligence, or liability arising out of our fraudulent misrepresentation or gross negligence.

We will not be liable to you for any loss or damage arising out of your use of the Website in breach of these terms, or caused by technologically harmful material or actions (such a virus or a distributed denial-of-service attack) that may affect your computer equipment, computer programs, data or other material in connection with your use of our Website or on any website linked to it.

You acknowledge and agree that the operation of the Website is dependent upon the proper and effective functioning of the internet and other third party equipment and services (including your own device or web browser), and that we do not guarantee, and will not be liable for, these in any way.

We will not be liable for any special, indirect, punitive or consequential losses or damages, or any loss of data, profits, revenues, business, or goodwill.

If you cause a technical disruption of the Website or the systems transmitting the Website to you or others, you agree to be responsible for all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.

Jurisdiction and Governing Law

The laws of the jurisdiction indicated of the location we have given in the contact details of the Website (the “Jurisdiction”) govern these Terms and your use of the Website. You irrevocably consent to the exclusive jurisdiction of the courts located in the Jurisdiction (and, insofar as the parties may validly agree, the courts in the town closest to our registered office), for any action to enforce these Terms. The Website has been designed to comply with the laws of the Jurisdiction.

Other important rights that we have under these Terms

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our right to enforce any such failure against you, or that you do not have to comply with those obligations. If we do decide to waive our right to enforce a default or breach of these Terms by you, we will do so only in writing.

Each of the paragraphs of these Terms operates separately. This means that if any court or relevant authority decides that any of them are unlawful, illegal, or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms are not intended to give rights to anyone except you and us.

How to Contact Us

Please contact us support.pk@shiro.com if:

• you believe that the Website infringes your intellectual property rights, or that it contains content that is illegal, offensive, or infringes your or a third party’s rights; or

• for any questions you may have about these Terms or the Website