Help Centre

SHIRO Nicotine Pouches are a tobacco-free nicotine product originating from Europe that you can enjoy by placing the pouch between your upper lip and gum. SHIRO contains high-quality ingredients and nicotine. This product is not risk-free and can be addictive.

SHIRO is for adult use only, who would otherwise continue to use tobacco products but would like to switch to tobacco-free or smoke-free alternatives like SHIRO.

SHIRO is strictly not to be used by individuals with reduced physical, sensory, or mental capabilities or lack of knowledge about the product, unless they have been given supervision or instruction to use the product in a safe way and understand the hazards involved.

SHIRO is a tobacco-free product.

SHIRO, originating from Europe, is tobacco-free, smoke free as well as simple and convenient to use. It also comes in a wide range of flavors and in different nicotine strengths to satisfy diverse preferences of legal age adult nicotine users. You can also consider switching to SHIRO as it can serve as smoke-free alternative for any legal age adult nicotine user who would otherwise continue to use tobacco products but would like to switch to tobacco-free or smoke-free alternatives like SHIRO.

SHIRO is currently available in 3 flavors: Cooling Mint, Sour Ruby, and Aromatic Clove.

a) The Cooling Mint flavor gives the taste of spearmint with cooling notes of menthol.

b) Sour Ruby has a fresh sour and sweet raspberry taste

c) Aromatic Clove has fragrant spicy notes & a hint of fruitiness

You can choose your preferred flavor from 3 of the flavors that are currently available, that are, Cooling Mint, Sour Ruby, and Aromatic Clove.

Flavor experience is a personal experience and to find your preferred one, it might require you to try different flavors.

The nicotine strength of each SHIRO Nicotine Pouch is communicated on the pack through a dot system; with 2 dots representing a medium nicotine strength (the lowest strength we have available of 6.3mg) and 4 dots representing the highest nicotine level of 11mg

Currently, each SHIRO flavor is available in 2 strengths: Medium (with 2 dots) and Strong (with 4 dots).

Currently, all SHIRO flavors are available in 1 pouch size only, that is, slim.

SHIRO’s portfolio currently includes 3 flavors (Cooling Mint, Sour Ruby and Aromatic Clove) in 2 nicotine strengths (medium and strong) and in 1 format (slim). Ultimately, adult consumers can choose the flavors, nicotine strengths and formats that suit their preferences.

SHIRO originates from Europe.

This is how you use SHIRO:

1) First, you place the pouch between the upper lip and gum for the entire duration of the experience.

2) Then, you may let it stay there up to 30 minutes.

3) You should not use more than one pouch at a time.

4) The pouch is only for single use and should never be re-used.

5) The used pouch should be disposed in the compartment on the lid or dispose it responsibly in a waste container.

Please note that:

1) You should keep the can closed when not in use. Please use nicotine pouch promptly once removed from the can.

2) Please do not use nicotine pouch if it appears to be damaged, tampered with, or broken, and stop using if pouch becomes damaged during use

3) Please do not modify or tamper with nicotine pouches in any way.

4) Please do not consume anything else or add any substance while using the nicotine pouch as doing so may cause harm.

5) Please store and dispose of nicotine pouches in a place inaccessible to children or pets.

Yes, you can try SHIRO by ordering a free sample of your preferred flavor. You can do this by visiting and registering on SHIRO.com.

< Find guidance on how to order and register on SHIRO.com from SHIRO Register/Order section>

Legal age smokers who have never tried nicotine pouches before, but who would like to switch to them, should preferably choose SHIRO nicotine pouches in a medium (2 dot) nicotine strength in a flavor of their choice.

You can use one SHIRO pouch for up to 30 mins.

It is not recommended to use more than one SHIRO pouch at the same time. SHIRO pouches in different strengths and flavors can be used in the same day depending on legal age adult nicotine user’s moments/needs/preferences.

No, it is also not recommended to consume anything else or add any substance while using the nicotine pouch as doing so may cause harm.

SHIRO Nicotine Pouches are single use only and should never be re-used.

All SHIRO Nicotine Pouches have a shelf-life up to 6 months before opening the seal on the can. Please use nicotine pouches by the Best if Used by Date indicated on the product packaging.

No, you do not need to store SHIRO nicotine pouches in a freezer/refrigerator. Please do not store nicotine pouches in excessive temperatures or humidity, or outside of can. You should also not use nicotine pouches if they are exposed to excessive temperatures or humidity. It is recommended to keep the can closed to ensure product freshness.

Before travelling, please check local and foreign regulations if entering with nicotine pouches in the country of destination is allowed and the level of personal allowance. And please do not use nicotine pouches where the use or possession is prohibited.

Please dispose of pouches immediately after use. You can temporarily dispose used SHIRO Nicotine Pouches in the compartment on the lid of the pack and permanently dispose it a waste container.

This is a normal feeling to have because it means that the effect of SHIRO nicotine pouch is working; the flavor, and nicotine is being released and absorbed by your body.

If the burning sensation is intense, please report it by contacting our SHIRO Helpline.

By registering on SHIRO.com, you will be able to order a free sample of a flavor and nicotine strength of your choice. Your registration on SHIRO.com is basic information to help verify your age requirement so you can receive a free sample. Through this initial registration you can also accept to receive relevant information and updates from SHIRO.com via email/SMS.

You can place your order by following these easy steps:

• Register on SHIRO.com or Log-in to your account
• Browse through our range of SHIRO Nicotine Pouches
• Once you’ve found the product you want, click on “Get your free sample”
• Click “View Basket” and then you will be redirected to My Basket page which will proceed you to the checkout
• Click “Checkout Securely Now” (please note that you can only order 1 free sample)
• You will be required to enter some required details to complete your order.
• Click “Submit my Order” once you have provided all the details.
• After submitting your order, you will receive an email regarding your order confirmation.

You can order only one sample of a flavor and nicotine strength of your choice by registering on SHIRO.com.

If you have received 2 SHIRO samples already by SHIRO’s Brand Ambassador, you can still order in your 3rd sample of a flavor and nicotine strength of your choice by registering on SHIRO.com.

SHIRO is not a smoking or tobacco use cessation product or an alternative to quitting. It is for adults who would otherwise continue to smoke or use other nicotine products. Nicotine pouches are not risk free and contain nicotine, which is addictive. So, the best way to reduce nicotine-related health risks is to quit nicotine use altogether.

Currently all SHIRO Nicotine Pouches contain nicotine. To learn more about our existing offers, please view our website.

There can be several risks attached with SHIRO, if it is not used properly or is used by people who have allergies or health conditions such as risk of heart disease, diabetes, are epileptic or are experiencing seizures, or if it used during pregnancy or while breast feeding.

If not used properly or if not used with caution or if used with existing allergies or health conditions, you can be exposed to the following risks:

• An allergic reaction may be caused, such as swelling of the face, lips, tongue, gums, throat, or body, difficulty breathing, or wheezing. In such a case, please stop using SHIRO seek medical attention immediately if you experience any of the symptoms above as they may indicate a serious allergic reaction

• There can be a choking and ingestion hazard if the nicotine pouch is swallowed. In such case, seek medical attention immediately and dispose of pouches immediately after use.

• There can be an irritation risk if the pouch is chewed or if it is not used with caution. Please stop using SHIRO and seek medical attention if you experience discomfort or irritation, such as mouth ulcers. Also please wash hands after handling the nicotine pouches and avoid touching your eyes. In case of contact with eyes, rinse immediately with water and seek medical attention

• Consumers may also experience other reactions such as abdominal pain, chest pain, cough, dizziness, dry mouth, dry throat, gingivitis, headache, malaise, nasal stuffiness, nausea, mouth irritation, palpitations, throat irritation, and vomiting.

If you have questions about whether you should use SHIRO Nicotine Pouches given an existing health condition, you should consult a health care professional. If you want to report any health concern or adverse event, please contact our SHIRO Helpline

As per internal studies conducted, SHIRO Nicotine Pouches does not stain teeth with daily brushing of teeth.

SHIRO Nicotine Pouches must not be used during pregnancy or while breast-feeding. If anyone is pregnant, is breast-feeding or thinks that they may be pregnant, they should quit tobacco and nicotine use altogether and consult a health care professional.

SHIRO Nicotine Pouches must not be swallowed/ingested/chewed.

Aside from finding information on our website, you can find more information about SHIRO by visiting our social media channels on Facebook, Instagram and Youtube.

For all product information, queries or concerns, you can contact our SHIRO Helpline, that is operational 24/7, by dialing 0800SHIRO (Phone: 0800-74476)